Deprecated: Assigning the return value of new by reference is deprecated in /data/14/1/155/74/1318237/user/1412113/htdocs/blog/wp-includes/cache.php on line 36

Deprecated: Assigning the return value of new by reference is deprecated in /data/14/1/155/74/1318237/user/1412113/htdocs/blog/wp-includes/query.php on line 15

Deprecated: Assigning the return value of new by reference is deprecated in /data/14/1/155/74/1318237/user/1412113/htdocs/blog/wp-includes/theme.php on line 505
Verbal Dexterity: Talking the Talk » Daily Persuasion

Archive for the ‘Daily Persuasion’ Category

Phoning It In: A Workers Guide To Telephone Effectiveness

Tuesday, October 7th, 2008

A modern and simple truth:
More people conduct business by phone than by face-to-face meetings.

It’s quicker, less expensive, less intrusive and it even comes with a “Mute Button.”
Despite the frequency of these phone calls, most business persons do not properly recognize the dynamics of such communication and how to get the most out of each call.

Here are some things to remember:

  • The person on the other end of the phone cannot see you. Therefore, your body language, gesticulating and pointing is meaningless.
  • A call’s success will be decided on only two things: 1) your voice and 2) your content.
  • Your voice: elocution basics like inflection, pentameter, volume, speed and enunciation are going to filter and influence your message. The better the conduit, the faster and cleaner the message.
  • Your content: no one wants to hear long-winded, circuitous meanderings. Get to the point and don’t step on everyone else’s words (let others comment and question).
  • Reflect an upbeat attitude in your voice. An animated receptionist that speaks clearly and listens well is a wonderful reflection of a professional organization. A telephone answerer that is short, curt, rude and who mumbles at 150 miles per hour is a mess.
  • Never eat anything while you are on the phone. We can hear every chew…and now I am hungry.
  • Pick up the phone after no more than 3 rings. Let’s face it, you are not that important. If you were, you would have a secretary screening your calls.
  • Don’t put your hand over the mouthpiece while you speak to the (apparently more important) person that just walked into your office. We really can hear every word…even the juicy ones. Better to politely put us on hold or to not stop the conversation.
  • Avoid profanity. There is no safe haven for the listener to escape to and it’s just not professional.
  • Always tell the other party when you are putting them on speakerphone. You never know when “Mr. Bad Comb-Over” or “Ms. Slut-face” will unexpectedly walk-in.
  • Don’t read the newspaper or finish your budget while on the phone with me. I can tell when you are distracted. Perhaps, one clue was when you didn’t respond to my first six questions.
  • It’s OK to pause or have a little dead air. Not every millisecond needs to be filled with noise. Just avoid extra long (more than 30 seconds) or frequent gaps.
  • Never (except a medical emergency) put your client on hold due to call-waiting.
  • As you conclude, re-confirm the follow-up and each participant’s assignment.
  • Make sure that the phone is off before you start mocking the participants.
  • Today’s Tip: “Call” it what you want, but good telephone skills = great business. If the listener can’t focus on anything but your voice…your hodgepodge of words, slurs, pauses, stumbles, stammers, and mumbles will become even more apparent. Impress the other party with well chosen and animated phrases. If you can be articulate, inviting and interesting, you will establish a great “connection” with your client and avoid many types of “disconnects.”

    Summary Of All Tips: The Best In Verbal Dexterity (So Far)…

    Tuesday, September 9th, 2008

    To get your full dose of Verbal Dexterity,
    please visit us at www.verbal-dexterity.com/blog or our website at www.verbal-dexterity.com

    The Art Of The Business Handshake: Yes. In business, you will have to “Shake” your moneymaker. Like a tie, pin or pair of shoes, how one shakes reinforces or reveals a little more about you or your counterpart. Use it as an opportunity to radiate confidence, control and deliberation. If done right, you will leave the other person in a state best described as a “James Bond Martini.”
    That’s right. “Shaken, not stirred.” (from Blog Article dated 9-2-08: “You Must Be Made Of Jelly Because Jam Don’t Shake That Way”)

    How To Get Rid Of An Annoying Caller: Telephone salespersons are people too. Treat them with respect and politeness. However, if they are not willing to stop when you say so, it’s time to be a little more aggressive. Turn the tables on them and watch how fast they run. Respect deserves respect, but abuse deserves your clever on-the-phone reaction. (from Blog Article dated 8-19-08: “Sorry Wrong Number”).

    How To Take Criticism From Your Boss: It’s hard to believe that there are others that might not recognize or appreciate the perfection that is you…but it can happen. If the Boss calls you in and criticizes you: listen, focus, react intelligently and deliberately and maintain a professional composure. How you react to criticism may leave more of an impression on your Supervisor than your screw-up. Exhale, react and move-on…and try not to let the air out of his tires tonight. (from Blog Article dated 8-12-08: “Sticks & Stones & My Performance Bonus”).

    The Small Stuff That Makes You Credible : Before you have even opened your mouth, we have all formed an impression of you. Make it a good one. Crappy, dirty and cheap accessories (as well as childish behavior) will persuade us that that’s who you really are. Dazzle us, impress us, wow us. We will pay that much more attention to you when you speak. (from Blog Article dated 8-5-08: “Matching Socks, Combed Hair & Pens that Don’t Leak”).

    Knowing How To Make A Good Mistake: NO MISTAKE ABOUT IT: The worst mistake that you can make is to make the “wrong” kind of mistake. Take a shot and go face this week’s challenge on your own: just be thoughtful, flexible and responsible. Remember, a baseball team can still win the game with a couple of errors.
    Just make the right kind of errors. (from Blog Article dated 7-29-08: “The Error Of Your Ways”).

    The Office Romance: Let’s be careful out there. At the end of the day, co-workers should share a vision, not a bed. Don’t dip your pen where the Company keeps its ink. It’s messy, unpredictable and really hard to get out the stains. (from Blog Article dated 7-20-08: “Love On The Photocopier”).

    How To Deal With The Pain-In-The-Ass Client: You can’t turn an Asshole into a Princess…but you can avoid making things worse. Understand your P-I-T-A’s personality, hobbies, preferences and never let them see you sweat. In the long run, preparation, stoicism and successful execution can tame and impress that difficult client. (from Blog Article dated 7-8-08: “If You Weren’t Paying Us I’d Kill You”).

    How To Pitch An Idea To Your Supervisor: Don’t just blurt out ideas to your Boss. Prepare and strategize. Treat it like a negotiation. Know their concerns and their next question…and be ready to persuade them. You have a great idea, so go for it and share it with your Supervisor. Clearly, you should Speak Up! (from Blog Article dated 7-1-08: “Speaking Upwards”).

    How To Change Your Speech in Mid-Stream: The shortest distance between a speaker and his audience may not be a straight line. Don’t leave home without a knapsack of options, alternatives and tap shoes…and always be prepared to make a sharp left turn! (from Blog Article dated 6-25-08: “Making A Sharp Left Turn”).

    Who Can Put The Point In Power Point : Slides should be a thoughtful supplement to an already stimulating presentation. Use them sparingly and don’t make them the center of your speech. You’re too good a speaker to share applause with a screen. (from Blog Article dated 6-18-08: “Hiding Behind The Slides”).

    Incentives & Discipline In The Workplace: Only the enlightened Employer can properly decide how to serve the “carrots” or throw the “sticks.” Just make sure that each is serving its purpose (it’s hard to throw a carrot and no one likes to eat a stick). (from Blog Article dated 6-11-08: “Don’t Like Carrots, Not Afraid Of Sticks”).

    Using Your Hands While You Speak: Your hands can help or hinder your oral effectiveness. Words and gestures should complement, not conflict with, one another. Clever use of your hands will get you the handshake that you are looking for. (from Blog Article dated 6-3-08: “These Hands Were Made For Talking”).

    Returning To Work After A Vacation: Vacation Get-Aways are for getting away. Make the most of your down time and relax. However, easing your transition back requires foresight, planning and a pink umbrella. (from Blog Article dated 5-27-08: “Where Did My Drink With The Pink Umbrella Go”).

    The Over-prioritization Of Work In Your Life: You need to be focused and driven to succeed in today’s business world. The pace is relentless…but can come at a real cost: to your spouse, your kids and your health. Just remember that if you actually win the “rat race,” you are nothing more than the best rat. (from Blog Article dated 5-14-08: “Praying To The Work Deity”).

    Humor In The Workplace: Everyone wants to make their colleagues laugh. The real question is: What is the cost of a workplace guffaw? People love when others are made fun of (it eases tension and keeps attention away from them) but always remember when they were the butt of the joke. So, be funny, respectful and make sure that your next “punch-line” doesn’t knock you out. (from Blog Article dated 5-6-08: “Your Boss Slips On A Banana, Crashes Into A Stack of Dishes and Gets His Tie Stuck in The Shredder”).

    Differentiation: Kermit the Frog was wrong. It IS fun being green! Recognize your competitive difference (size, location, volume, flair, service, uniqueness, background, language, etc.) and shout it to the marketplace. Differentiation is the spice of life and utilizing it is the key to success! (from Blog Article dated 4-28-08; “Viva La Difference!! -Differentiation In The Market Place”).

    Bargaining For Everything: Consider all purchases to be subject to negotiation. Sellers want to sell and buyers want a bargain. Try to find the secret middle ground (4-23-08: “Bargaining For Bread, CDs and Carpet”).

    Feeling Sick At Work: Getting sick on the Big Day is a prescription for disaster if not handled properly. Don’t let your ego get in the way of the correct remedy. Take two minutes to assess…and call me in the morning (4-18-08; “Getting Sick On The Big Day”).

    Being On Time: Lateness does not reflect well on you or your troops. “Watch” the clock, manage your calendar, take control of meetings and try to beat deadlines. Anything less is going to “tick” someone off (4-10-08; “Johnny Come Lately -Timely Advice To Beat The Clock”).

    How To Pitch A Prospective Client: If you want to throw the right business pitch: get a firm grip on the ball, measure your strike zone, size up the batter and always be prepared to throw the curve. Further, a client (or prospect) will always respect the high heat or an inside pitch (4-7-08; “How To Pitch Business Like A Pro”).

    Real Teamwork: A Team needs to be nurtured, trimmed, fed and cared for. Don’t just bring strangers together and hope. Help create the proper “chemistry” and watch the Team flourish (3-26-08; “There Is No Jerk In “T E A M” ).

    Trade Show Success: Trade shows can be wonderful opportunities to meet fellow specialists, network, to learn or to drive new business. Be polite, aware, aggressive, strategic and always be ready to put on your Spock ears (3-24-08; “Who Put The Swag in Swagger-Trade Show Strategies”).

    Good E-Mailing: Write your business e-mails in a pithy, spare manner and think about who really needs to be a (cc: or bcc:) recipient. Before sending out an enraged diatribe, take a couple of hours to cool down and assess. You can never delete a bad impression (3-17-08; “Mail Pattern Boldness -The Secrets to Good Business E-Mailing”).

    Attaining A Verbal Return-On-Investment: Businesses that truly invest in their associates’ verbal skills (speaking, presenting and persuading) will see a significant and dramatic ROI (3-11-08; “Does Your Business Have A Favorable Verbal ROI?”).

    Improved Sales: Sales don’t improve because they need to. They improve because the pitch, the execution and the follow-up are thoughtful, honest and energized. Clients (new and old) are magnetically drawn to superior fundamentals (3-4-08; “How To Triple Your Sales In 5 Minutes”).

    Tele-communications & You: Always keep all of your business contact info (telephone numbers, e-mail addresses, etc.) in at least two separate databases/locations. Otherwise, you will be only one computer meltdown away from a personal meltdown 2-28-08; “Giving Good Phone”).

    Summarizing You & Your Business: Don’t watch the elevator doors close. Always be ready to explain your business to others in a concise, clever and alluring manner (2-25-08; “Your Elevator Speech: Is The Elevator Going Up or Down?”).

    Corporate Jargon: Don’t fall into the corp-speak trap. Use clear, concise language to direct others or ask your leader to clarify. Nodding your head to phrases that are meaningless WILL come back to haunt you. You can bet your evolving paradigm on it! (2-21-08; “Drilling Down To The Synergies Of Leveraged Empowerment Opportunities…or Does Anyone Speak Plain English In Corporate America Anymore?”).

    Complaining: Before you go into a stream of consciousness rage, think before you complain. Use logic, past relationships and respect to score points with the listener.
    Your goal is to get what you expected, not a pound of flesh(2-14-08; “The Sweetest Whine Of All”).

    Networking: Your business card is a reflection of you.
    High quality, dependable and memorable individuals have cards of similar construction (2-11-08; “A Font Of Information”).

    Meetings: Schedule some unscheduled time into your workday to cover extended meetings and unexpected developments, emergencies and delays.
    It will help you finish the day “on time” (2-6-08; “Minutes To Go Before I Meet”).

    The Business Meal: A business meal is not a relaxing event. You need to be “on” from beginning to end and very aware of your manners.
    Others may judge your credibility and competence by your table behavior (2-4-08; “Some Things Are Hard To Swallow”).

    Conducting An Interview: An interview is like a first date. Your candidate will never look, sound or act better.
    Develop your interviewing X-ray vision and figure out exactly who the person across from you really is (1-31-08; “How To Interview Applicants With X-ray Vision”).

    Standing In Front Of A Room: Don’t let an upcoming speech stress you out. Forget the imaginary naked people in the audience
    Believe in yourself, ooze self-confidence and never let them see you sweat (1-28-08; “The Naked Truth”).

    Eye Contact: In any business context, eye contact can make or break you (1-25-08; “The Eyes Are The Window To The Goal”).

    Public Speaking: If you shake it up by changing your speaking location, voice and presentation, your audience will follow (from Article dated 1-23-08; “Is This Mike On”).

    To read the full content of our Blogs,
    please visit us at www.verbal-dexterity.com/blog.
    To visit our web site, please go to www.verbal-dexterity.com

    “Sorry Wrong Number”—– How To Get Rid Of An Annoying Caller

    Tuesday, August 19th, 2008

    Despite being registered on State and Federal “no call” registries, caller ID and a private telephone number, I still receive telephone solicitations. Ack!

    I know that they are doing their job, and I always try to be rational and polite with them. However, when they refuse to “take the hint” that I am not interested, it’s time to go to Plan B.

    How can you get them to stop talking or to finish the call?
    It takes a little acting, a little game playing and a little smile.

    Here’s how to get rid of them quickly:

  • Hang up: The longer that you converse, the harder it will be to extract yourself. Be assertive, say “thanks for calling, but I am not interested” and hang up.
  • Compete: Identify yourself as an executive with their top competitor (e.g. AT&T called me to switch to their services. I lied and stated that I was the VP of Verizon. The call ended instantly).
  • The Reverse Sale: Ask the caller if they think that it is a good idea to buy services or products from a “stranger” over the phone. When they reply yes, explain that you are a life insurance salesperson and that you would like to sell them a new policy. When they hesitate, point out that as they are not willing to trust a stranger, neither are you.
  • Personalize: Start a gossipy filled conversation. “So, how much do they pay you to make this call?” “I am so glad that someone called me today. I am having a really bad day. Can you cheer me up?” “Can I tell you about my upcoming surgery?”
  • The Questioner: Ask the caller every conceivable question that you can think of–”What does it cost?” “How is it made?” “Is there a guarantee?” “Can I buy more than one?”
  • The Silent Treatment: Pick up the phone, say hello and then just let them talk without responding.
  • The Monitor: Ask them if it is OK for you to tape the call. Phone sales reps hate this.

  • Today’s Tip: Telephone salespersons are people too. Treat them with respect and politeness. However, if they are not willing to stop when you say so, it’s time to be a little more aggressive. Turn the tables on them and watch how fast they run. Respect deserves respect, but abuse deserves your clever on-the-phone reaction.

    Matching Socks, Combed Hair & Pens that Don’t Leak: The Small Stuff That Makes You Credible

    Tuesday, August 5th, 2008

    None of us are supposed to “judge a book by its cover”…but we do.
    All the time.

    Most people understand the importance of doing good work, having a great attitude, being a team player and being punctual.
    However, many smart employees miss the opportunity to score even more points by managing their “observable peripherals”.

    So, go ahead. Ask away. Don’t be shy.

    What the heck is an observable peripheral?

    It’s all of the little and subtle cues that cause someone to form an impression about you.

    Here are some examples and suggestions that will make a significant difference in what others think about you:

  • You see that leaky 19 cent pen in your hand? Throw it out. Right now. Go buy a nice Waterman (or something similar), with weight, and use that from now on. A serious pen means you are a serious worker.
  • Taking notes in one of your daughter’s 4th grade Composition books is equally unimpressive. Dump it and go get a leather binder that allows you to use 8 1/2 X 11 or X 14 note pads. Jotting down today’s meeting assignments on the back of your Wendy’s receipt isn’t going to get anyone to take you seriously.
  • Upgrade that disgusting watch with the dried paint chips on it, to something elegant and attractive.
  • Stop wearing that Disney sweatshirt into the office. We see you wearing it as you come through the door and can only suppress the laughter some of the time.
    (If you dress like a joke, you will be treated like one).
  • Sorry to tell you this one…but that tie that your wife/daughter gave you with “Sponge Bob” on it is ridiculous. You are not a cartoon character (and your crabby pattys don’t taste so great either).
  • Your shoes always need to be shined and clean.
  • Your glasses cannot have any kind of tape holding them together.
  • Kiss that pocket protector goodbye.
  • Men, please put collar stays in your shirts and always button the top button if you are wearing a tie.
  • Ladies, regardless of our fantasies, please do not show us your bellybutton or wear any garment that has a phrase more appropriate for a strip club than an office (”Sexy,” “Man killer’,” “Good In Bed”). You get the idea.
  • Wearing your college ring beyond the age of 30 screams “loser” to the rest of us…even if it was an Ivy league school.
  • Get rid of that uni-brow.
  • Use perfume or cologne sparingly. If I can smell you on the Interstate, you may have put a tad too much on.
  • Never leave uneaten/open bags of food/candy on your desk.
  • Never wear the same outfit in the same week. If we see that blouse one more time, we are going to puke.
  • If you borrow money for the soda machine, pay it back the next morning. We will remember.
  • We are watching and observing you from the moment you park to the moment you leave (and yes, we did note that you took more than an hour for lunch).
  • Assume that we are all looking into your car when we walk by it (we loved spying that DVD of “Teenage Love Vixens” in the backseat, right next to the empty Coors 24 pack and 1500 of your scattered business receipts).
  • Use your “indoor voice” when taking a call on your cell phone.
  • Never be the last one to walk into a meeting or the first one to leave.
  • Today’s Tip: Before you have even opened your mouth, we have all formed an impression of you. Make it a good one. Crappy, dirty and cheap accessories (as well as childish behavior) will persuade us that that’s who you really are. Dazzle us, impress us, wow us.
    We will pay that much more attention to you when you speak.

    Love On The Photocopier: The Office Romance

    Sunday, July 20th, 2008

    Romance is chemistry…and chemistry is really math.

    Unfortunately, the workplace math is a little scary. Once you subtract sleep time, chores and odds and ends from your day, it hits you: you spend more time at work with your colleagues than you do with anyone else.

    And so, the office romance was born.

    No. Not the “sweaty abs of manhood” and the “voluptuous fullness of her womanhood” chemistry that you find in a trashy romance novel. Rather it’s the “you are nice, I am nice, we spend a lot of time together, let’s get a beer” type of spark that can evolve into something more: relationship-wise and risk-wise.

    Before you move from mission statement to missionary position, here are some things to think about:

  • Put the chemistry on hold for one second. You need to find out what your company’s policy is on fraternization (some require a mutual written acknowledgment, to avoid a future harassment suit).
  • Intra-departmental relationships can be a problem. You work with the same people and you may be in competition with one another to get the next promotion. Could you live with it if they got it and you didn’t? How would they handle it if things were reversed?
  • Don’t kid yourself. Do you really think that no one else knows about your secret relationship? They do and have already set up the office betting pool.
  • If the relationship is between a supervisor and a direct report, you have a disaster in the making. Besides allegations of favoritism and rampant bad morale amongst other team members, the relationship is on a fast track to explode. One of you needs to change departments or leave the company.
  • Don’t be blatant about the relationship. Others will be jealous if you are flaunting your amorous association (”how did she get so many post-its?”).
  • Never show physical affection in the workplace. Sorry to sound like an old spinster, but I am looking out for you. Your Boss won’t appreciate walking in on your realistic re-enactment of a porno movie in the supply closet. In addition, French kissing is not the best way to start a meeting. After work, rent a room and have a blast.
  • If you break-up (and most office romances are as long-lasting as last year’s budget forecasts), be stoic and discreet. Bad-mouthing your “ex” just shows that you are not professional and/or cannot handle disappointments.
  • On a business trip, you may have more discretion, but be careful. You never know who you are going to bump into and, by the way, how do you explain the fact that only one of you paid for a room?

    Today’s Tip: Let’s be careful out there. At the end of the day, co-workers should share a vision, not a bed. Don’t dip your pen where the Company keeps its ink. It’s messy, unpredictable and really hard to get out the stains.

  • Viva La Difference!! (Differentiation In The Market Place)

    Monday, April 28th, 2008

    Most businesses and service providers spend far too much time trying to be alike, instead of embracing their differences. It’s your uniqueness that will land you the client (or the job), NOT your similarity. If every one of your competitiors offered the exact same service, in the exact same way, why would I pick you?

    Here are some differentiating factors to contemplate and highlight:

  • How is your end product or service different than your competitors? (have a set-up question/answer that only points to you)
  • Are you the best at what you do? (can you “prove” it?)
  • How does your price compare to others? (but what else do you or they upcharge or ala carte charge for?)
  • Can you think of 3 ways that your service is really better? (who does your client interfacing and how personalized do you/they get?)
  • How would I even find out about you? (that bi-annual ad in Aardvarks Adventure Magazine might not be drawing the sized audience you want)
  • What would make me want to be a return/repeat customer?
  • What is the biggest benefit, I will reap by using you?
  • Today’s Tip: Kermit the Frog was wrong. It IS fun being green! Recognize your competitive difference (size, location, volume, flair, service, uniqueness, background, language, etc.) and shout it to the marketplace. Differentiation is the spice of life and utilizing it is the key to success!

    Bargaining For Bread, CDs and Carpet

    Wednesday, April 23rd, 2008

    Contrary to what you might think, everything is now negotiable.

    Traditionally, in the consumer retail world, only certain product prices could be discussed, negotiated or haggled over with stores: items like cars, houses and jewelry. These days, everything is on the table…and the only thing stopping you is your shyness.

    Whether you are talking about hotel rooms, clothing, electronics or just about any other product that you can imagine, here are some basic rules of bargaining that will help you get the best price:

  • Immediately establish your past/present/future relationship to the retailer (e.g., “I have been coming here for years;” “I came to you becuse others say that you are fair:” “I just moved in to the neighborhood and am looking for a store to give all of my fututre business.”)
  • Before you walk in, visit or research at least 2 other retailers selling the same thing (and bring in proof of their price quotes)
  • Offer to pay cash (credit cards cost a merchant more money in fees)
  • Explain how you can generate more business for the merchant (”I am President of the PTA and can get 75 people here to shop in the next week.”)
  • Note how long (if known and researched), a particular item has been sitting in the store
  • Offer to buy a larger quantity or team up with friends to buy together (”what is the price if we buy three couches?”)
  • Understand the supply/demand of the marketplace (if Nintendo Wiis are all the rage, you won’t get as great a deal)
  • Return to the store for other purchases and chat with the owner/head salesperson so that they remember you
  • Be polite, gracious and complimentary (Retailers appreciate pleasant, non-complaining customers)

  • Today’s Tip: Consider all purchases to be subject to negotiation. Sellers want to sell and buyers want a bargain. Try to find the secret “middle ground.”

    Getting Sick On The Big Day

    Friday, April 18th, 2008

    You have done the prep.
    You’ve practiced.
    You have worked those excruciatingly long hours.
    You need to deliver.
    You tried to get a good night’s sleep before the “Big Day”…

    AND YOU HAVE WOKEN UP SICK AS A DOG!!!

    What the heck do you do now?

    Here are your options:

  • Stay At Home-you can try to convince yourself that you don’t want to make anyone else sick or that you won’t be at your best…but who are you kidding?
  • Go To Work-You know that this is what you should do, but it won’t help things if you can’t speak coherently or if you are going to dribble excessively on the Powerpoint Projector.
  • What you really need to do is to make some quick strategic assessments:

  • Is there someone else that can step in for you without permanently screwing up your career?
  • Can the meeting be postponed without any fatalities or real ramifications?
  • Is there anyone already here from out of town?
  • Is there an option where you can show up, but someone else can do most of the speaking?
  • Can you speak well enough to, at least, participate by phone or electronically?
  • Do you think that you honestly have the physical strength to stand up and go into work?
  • What time is your meeting and how far will you have to go roundtrip?
  • How will you feel if the meeting gets postponed? cancelled? if it goes on without you?

  • Yes, it’s a tough one with no clear answer. Hopefully, some of the above considerations will help ease the pain.

    Today’s Tip: Getting sick on the Big Day is a prescription for disaster if not handled properly. Don’t let your ego get in the way of the correct remedy. Take two minutes to assess…and call me in the morning.